Effective Date: 2025/05/05
Due to the nature of the products we offer, including supplements, pharmaceuticals, and other health-related items, we maintain a strict return and refund policy to ensure safety, hygiene, and compliance.
🚫 Returns
We do not accept returns of any products once they have been shipped, including but not limited to:
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Opened or unopened supplements
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Prescription or over-the-counter medications
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Injectable pens, creams, or consumables
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Intimate wellness items
This policy is in place to protect all customers and ensure the integrity of our inventory.
✅ Exceptions (If Applicable)
You may be eligible for a refund or reshipment in the following cases:
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You received the wrong item
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The product arrived damaged or defective
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Your package was lost in transit and confirmed by the courier
If you believe your situation qualifies, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Photos of the product and packaging (if applicable)
📧 Email: support@shopimeds.com
📦 Refused or Undeliverable Packages
If a package is returned to us as undeliverable, due to:
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An incorrect address provided by the customer
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Rejection by customs or local authorities
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Refusal to pay duties (if applicable)
We can offer a partial refund (minus shipping and handling), or a reshipment if the customer covers additional shipping costs.
⚠️ Customs Seizures
We are not liable for packages seized or rejected by customs due to import restrictions in your country.
Please ensure the products you order are legal and permitted in your jurisdiction.
💳 Refund Processing
If approved, refunds will be:
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Issued to the original payment method
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Processed within 5–10 business days after confirmation
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Subject to deduction of shipping, handling, or transaction fees (when applicable)
🛡️ Our Commitment
We aim to deliver every order securely and accurately.
If something goes wrong, our team will work with you to find a fair resolution — always with your privacy and safety in mind.
📩 Contact Us
For all refund-related inquiries:
📧 support@shopimeds.com
💬 Or message us via [WhatsApp / Telegram]